【结帖】打开附件时报字节为0，不能打开(这个问题很现在很普遍)

jiahaiming

ping一下外网ip，看看网络稳定不：
ping 218.56.157.33 -l 10240 -n 1000

rzport_lq0

丢包比较多

jiahaiming

楼主把统计结果贴上来看看吧

rzport_lq0

Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=12ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=14ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=12ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=11ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=12ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=11ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=13ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=12ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=11ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=11ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=11ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=10ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=9ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=8ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=6ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Request timed out.
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124
Request timed out.
Reply from 218.56.157.33: bytes=10240 time=7ms TTL=124
Reply from 218.56.157.33: bytes=10240 time=5ms TTL=124

jiahaiming

楼主，统计结果是最后的两行。

rzport_lq0

这是 10240 的 统计
Ping statistics for 218.56.157.33:
    Packets: Sent = 1000, Received = 747, Lost = 253 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 5ms, Maximum = 14ms, Average = 7ms
ping 1000  次 要的时间真长啊？

另外 问下 你刚刚说的内网和外网根据下载速度来切换的，那内网的下载速度肯定比外网快，而且快很多！！那内网的用户在查看附件的时候，还会自动选择外网吗？

jiahaiming

配置了多IP后，系统会自动测试多个ip的速度，并且自动选择一个速度快ip来使用。
每次测试的结果都保存在客户端的server.justep.xml文件中，楼主可以在在启动客户端前删除这个文件，然后让系统自动生成，看看测速的最新结果。

rzport_lq0

这是 5120  的

Ping statistics for 218.56.157.33:
    Packets: Sent = 1000, Received = 858, Lost = 142 (14% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 124ms, Average = 5ms

jiahaiming

最初由 rzport_lq0 发布
[B]有时打开附件时报字节为0，不能打开，但是把网页关掉过后重新打开该附件就能正常打开，请问这是什么原因？ [/B]

应该是网络问题，传输大数据包不稳定，丢包率太高。

应该与重启客户端无关，楼主可以试试：
在打开报错后，不用重启客户端，直接重新下载一次。

rzport_lq0

只要那个提示出现了，不管打开多少次。都是这个提示。
把 客户端右下角打开的“上传和下载”对话框的错误信息 删掉，还是打不开。